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Stop Suffering From Constant Surprises

Without systems for measurement, blueprints for predictable and repeatable growth or tools for making and tracking decisions, you spend all your time fighting fires. Surprises are bad for any business. Losing a customer you thought was loyalGetting hit by increased…

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Does Your Company Lack Focus?

Company focus can be a lot more challenging than it seems. Many companies limit their growth by trying to be everything to everyone. Or they throw multiple, disconnected ideas against the wall to see what sticks. A scattered approach might…

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Thank You TED Magazine

Another big thank you goes out to our friends at TED Magazine, especially their fantastic features writer Bridget McCrea for featuring us in their article, "Turning Your Best Business Ideas into Actions, Part II." Matthew Turner, founder of the Boston Turner…

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Building a Brand on Social Media

  Thank you to Alannah Alves for including me in her great expert round-up article on the Logojoy blog, “Expert Round-Up: Building a Brand on Social Media.” There are a bunch of great social media tips in the article. Here was my blurb: [message type=”simple”]“The most important aspect of building a social brand is providing value.…
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ECM Enhances Your Call Center Technology

Tim Ehrens, site editor for TechTarget and SearchCRM.com has another great article on upgrading and enhancing your call center technology. In addition to a lot of great advice on ending the silos in your call center, he let me pontificate a little on the importance of adding enterprise content management (ECM) to your technology arsenal to…
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